Refund and Cancellation Policy

1. What we sell on this website

You can buy the book Awareness, Discipline, Focus directly on this website, in two forms: as a PDF download for ₹99, or as a printed copy posted to you for ₹299, both against a list price of ₹349. Training programmes and coaching are agreed by proposal, not bought through the website.

Payments are processed by Razorpay. We do not see or store your card details. For anything in this policy, email suntraining2014@gmail.com.

2. The e-book

A digital file cannot be returned once it has been downloaded, so e-book sales are final and we do not offer change-of-mind refunds. Please read the description and the contents list on the book page before you buy.

3. The printed copy

Printed copies are posted from Bengaluru to the address you give at checkout. We email you when your order is dispatched. Delivery times depend on the postal service and the destination.

Tell us within 7 days of delivery if the book arrives damaged, if the wrong item arrives, or if it has not reached you within a reasonable time. We will send a replacement or refund you in full, whichever you prefer.

We cannot refund a printed copy simply because you changed your mind after it has been dispatched, and we cannot deliver to an address outside India through this website. If the address you gave is wrong or incomplete and the parcel comes back to us, we will contact you to arrange redelivery, which may carry a further postage charge.

4. When we will refund you

We will refund you in full if any of the following applies:

• You were charged more than once for the same order.
• The payment went through but no download link was issued.
• The file will not open or is damaged, and we cannot supply a working copy.
• A printed copy arrived damaged, or never arrived, and you told us within 7 days of delivery.
• You were charged for an order you did not place.

5. How to ask for a refund

Email suntraining2014@gmail.com within 7 days of the payment. Tell us the name and email you used, the date, and what went wrong. Include the Razorpay payment reference if you have it.

We reply within 3 working days. If a refund is due, we approve it within 7 working days of agreeing it.

6. How a refund reaches you

Refunds go back through Razorpay to the same card, account or UPI ID you paid from. We cannot send a refund anywhere else. Once Razorpay processes it, your bank usually takes 5 to 10 working days to show the money.

7. Cancellations

A download is delivered immediately, so there is no window in which an e-book order can be cancelled before delivery. A printed copy can be cancelled for a full refund any time before we dispatch it, so tell us quickly if you need to. If a payment fails or you close the payment window, no order is created and nothing is charged.

8. Training and coaching

Training programmes and coaching engagements are not bought on this website. Their payment, cancellation and rescheduling terms are set out in the proposal or agreement we sign with you, and that document takes precedence over this policy.

9. Contact

Sun Training Systems, Bengaluru, Karnataka, India. Email suntraining2014@gmail.com. Phone: +91 98807 39136.